* IF YOU HAVE A MEDICAL EMERGENCY, PLEASE INFORM THE RECEPTIONIST AS SOON AS POSSIBLE *
Due to restrictions on time, each appointment should be used to discuss one or two items only.
Children under 16 years should always be accompanied by an adult.
Evening telephone appointments are available between 17.30 - 19:10 on various evenings each week for those who work or cannot attend during the day.
* Our Appointment system during the Coronavirus pandemic *
From October 2019, our surgery started using a telephone Triage system and so, when the Coronavirus pandemic struck in March 2020, we were well-placed to continue to offer a safe and effective service for our patients.
If you have a health matter that you wish to discuss, please phone Reception and a staff member will ask you for your details and a short description of your problem.
For certain conditions, you may be directed to a more appropriate service. Some examples are:
- Pharmacy First are the local community Pharmacies who are able to manage many health conditions
- LENS are local Opticians who can deal with eye problems
- NHS Inform
Our Reception staff will direct you appropriately, but if your health matter requires urgent medical or nursing advice then your name will be put onto the on-call list and a GP or Practice Nurse will phone you back on the same day. Based on the nature of your problem, they will:
- deal with your problem over the phone
- give you an appointment
- or direct you to another service
If you feel that your health matter is more routine (ie non-emergency), we now also offer pre-bookable phone appointments, so that you can arrange a phone appointment for a time that may be more convenient.
In the event you do not wish to discuss your symptoms with Reception staff please say so. Please be assured our Reception staff are compelled to follow the same rules of confidentiality that a GP or Nurse does. However, without relevant information the GP or Nurse will be unable to prioritise your call appropriately.
Please give our Reception staff as much detail as possible as this will help the GPs and Nurses to prioritise who we phone back first.
We believe that this system will ensure that patients will be directed to the right person for their problem, and that they will be looked after quickly and safely.
If you feel that your problem could be dealt with over the telephone rather than by visiting the surgery the doctor on-call and nurse practitioners are available for telephone advice.
Nurse Practitioners / Practice Nurses
In a number of cases it might be worth considering a telephone appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Our two practice nurses are qualified Nurse Practitioners who can examine and prescribe for patients when required.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Our Practice Policy states that failure to attend an appointment on three occasions without proper notification will result in removal from our list.