All health and social care services in Scotland have a duty of candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future. An important part of this duty is that we provide an annual report about the duty of candour in our services.
Where something has happened that triggers the Duty of Candour, our staff report this to the Practice Manager who has responsibility for ensuring that the Duty of Candour procedure is followed. The manager records the incident and reports as necessary and we submit and publish the report to Scottish Ministers.
When an incident has occurred, the manager and staff set up a learning review. This allows everyone involved to review what happened and identify changes for the future. All new staff learn about the Duty of Candour at their induction.
The Duty of Candour Policy and guidance documents can be viewed at.
https://www2.gov.scot/Topics/Health/Policy/Duty-of-Candour