Duty of Candour

All  health  and  social care services  in  Scotland  have  a  duty  of  candour. This is  a legal requirement  which  means  that  when  things go  wrong  and  mistakes happen, the  people  affected  understand  what  has happened,  receive  an  apology,  and  that organisations learn  how  to  improve  for the  future. An  important  part of  this duty  is that  we  provide  an  annual report  about  the  duty  of candour in  our services. 

Where  something  has  happened  that  triggers  the  Duty  of  Candour,  our staff  report this to  the  Practice Manager who  has responsibility  for ensuring  that  the  Duty  of Candour procedure  is  followed.  The manager records the incident and reports as necessary and we submit and publish the report to Scottish Ministers.

When  an  incident  has occurred,  the manager and  staff  set  up  a  learning  review.  This allows everyone  involved  to review  what  happened  and  identify  changes  for the  future.  All  new  staff  learn about  the  Duty  of  Candour  at  their  induction.

The Duty of Candour Policy and guidance documents can be viewed at.


NHS ScotlandThis site is brought to you by My Surgery Website